Support
Whether something has gone wrong or you simply have a question about how Ballpark works, our team is here to help.
Contact Ballpark
Email us at info@ballparkapp.co.uk and we will reply within two working days. Please include the email address on your account so we can find you quickly.
Typical questions we can help with: how estimates are calculated, posting a job to the marketplace, accepting or declining a quote, scheduling work, invoices and payment terms, and account or password issues.
Report a problem
To report a bug, an inaccurate estimate, an unpaid invoice, or the behaviour of another user, email info@ballparkapp.co.uk with the subject line "Report a problem".
Please tell us the job or invoice reference, what you expected to happen, what actually happened and the date and time. Screenshots help. Reports about safety, fraud or abuse are prioritised and investigated as a matter of urgency.
If a job is already underway, keep communicating through Ballpark messages so there is a clear record of what has been agreed between both parties.