Terms & Conditions

Use of Ballpark

Ballpark is a UK platform that produces indicative cost estimates for home improvement work and introduces customers to contractors who may quote for that work. Ballpark is an introduction and administration service only; we are not a builder, we do not carry out work and we are not a party to the contract between a customer and a contractor.

You must be at least 18 and legally able to enter into contracts. You are responsible for the accuracy of the information in your account and for keeping your password confidential. One account per person or business; accounts may not be shared, sold or transferred.

Customer responsibilities

Describe your project honestly and completely, including measurements, access, condition and anything that could affect the price. Estimates and quotes are only as good as the information provided.

You are responsible for obtaining any consents you need, such as planning permission, building regulations approval, freeholder or landlord consent and permission from neighbours, and for providing reasonable site access, power and water where required.

You must satisfy yourself that a contractor is suitable before awarding work, and you must pay agreed invoices in accordance with the terms shown on them.

Contractor responsibilities

You confirm that you are trading lawfully, that you hold the qualifications, registrations and insurance appropriate to the trades you offer, and that any work requiring certification is carried out or signed off by a suitably registered person.

Quotes you submit must be genuine, achievable and clearly scoped. You must attend as agreed, carry out work with reasonable skill and care and in compliance with applicable building regulations and health and safety law, and issue accurate invoices through the platform.

Contacting customers to take work off the platform in order to avoid fees, or misrepresenting your accreditations, is a serious breach of these terms.

AI estimate disclaimer

Ballpark estimates are generated from pricing rules, regional labour rates and artificial intelligence, using the details and photographs you provide. They are indicative budget guidance only.

An estimate is not a quote, not an offer and not a guarantee of price or availability. It may not reflect hidden defects, unusual site conditions, specification changes or market movements. Always rely on a contractor's written quote following a site visit before committing to spend.

Quotes and pricing

A quote submitted by a contractor is an offer capable of acceptance by the customer. Once a customer accepts a quote, a contract for the work is formed directly between the customer and the contractor on the terms of that quote.

Variations to scope must be agreed between the parties before the additional work is carried out. Where a final invoice differs from the accepted quote, the reason for the change must be recorded.

Payments

Payment for work is made by the customer directly to the contractor unless we tell you otherwise. Ballpark charges contractors a platform fee on accepted quotes, calculated as one per cent of the accepted value with a minimum of five pounds and a maximum of one hundred pounds.

All amounts are in pounds sterling. Contractors are responsible for accounting for VAT and any other tax due on their work.

Invoices

Contractors raise invoices through Ballpark when work is marked complete. Invoices are generated as PDF documents, stored securely and emailed to the customer from invoices@ballparkapp.co.uk.

Once an invoice has been sent it cannot be edited; corrections must be made by issuing a credit note and a replacement invoice. Ballpark provides the invoicing tools but is not responsible for collecting payment or for a customer's failure to pay.

Cancellation

A customer may cancel a marketplace listing at any time before accepting a quote. After acceptance, cancellation is a matter between the customer and the contractor and reasonable costs already incurred may be payable.

Consumers who agree work away from the contractor's premises normally have a statutory fourteen day right to cancel, unless they have asked in writing for the work to begin sooner. Contractors must honour that right where it applies.

Reviews

Where review features are available, feedback must be based on genuine first hand experience of a job arranged through Ballpark. Reviews must be honest, fair and free of abusive, discriminatory or defamatory content.

Incentivising, buying, exchanging or fabricating reviews is prohibited. We may remove reviews that breach these terms and may suspend accounts responsible for them.

Prohibited behaviour

You must not post false, misleading or unlawful content, harass or abuse other users, attempt to defraud anyone, scrape or copy platform data, interfere with the security or operation of the service, or use Ballpark to advertise unrelated goods and services.

You must not upload content you do not have the right to share, including photographs of other people's property taken without permission.

Intellectual property

Ballpark, its name, logo, pricing engine, question banks, interface and content are owned by us and protected by intellectual property law. You are granted a limited, revocable, non exclusive licence to use the platform for its intended purpose.

You keep ownership of the content you upload, and grant Ballpark a licence to host, display and process it as needed to operate the service, including sharing it with contractors when you publish a job.

Liability

The quality, safety, legality and completion of any work is the responsibility of the contractor engaged to perform it. Ballpark does not guarantee the accuracy of estimates, the availability of contractors or the outcome of any job.

To the fullest extent permitted by law, our total liability to you arising out of the platform is limited to the fees you have paid to Ballpark in the twelve months before the claim, and we are not liable for loss of profit, loss of opportunity or indirect or consequential loss.

Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded, and nothing affects a consumer's statutory rights.

Account termination

You may close your account at any time from the Account page. We may suspend or terminate an account where these terms are breached, where there is evidence of fraud or abuse, or where required by law.

Termination does not affect obligations already incurred, including payment for work carried out and platform fees already due.

Governing law

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save that consumers resident elsewhere in the United Kingdom may bring proceedings in their local courts.

If any provision is found unenforceable, the remainder of these terms continues in force. We may update these terms from time to time and will publish the revised version here.